Reduce customer wait times, improve service efficiency, and increase your revenue with Qsysteme Corporate Queue Management Solutions Qserve's customer experience solutions rely on Wavesphere Philosophy which aims to organize service areas, outages, waiting and stops, and improve customer experience at key touch points. The waiting list is among the main causes of dissatisfaction in banks, retail stores, hospitals and government institutions. Qserve is one of the largest manufacturers and suppliers of queue management systems in Egypt and has more than 14 years experience in helping organizations improve customer flow and manage queues through virtual and linear queue solutions, queue view, appointment reservations, and queue application, Queue information, and advanced queue management software
What are the customer waiting systems
When we think of a waiting list, it comes to our minds "inconvenience", "many people" and "a waste of time".
But let's clarify it scientifically: What is the waiting list? A waiting list is a group of people who are waiting for services or products.
How customer waiting devices work
The Q-system queue management software (Customer Waiting Systems) helps you organize your queues by providing your visitors with an easy-to-use arrangement based on pre-defined appointments and more advanced methods.
Customer waiting systems provide audio-visual means to guide customers, an easy-to-use user interface for agents to manage lines, invite customers ahead, and useful tools for managers to control the level of service and obtain performance statistics.
Features of customer waiting devices
1- It organizes customer queues and enforces business rules - arrangement, priorities, etc.
2- It reduces the length of the waiting list, as well as providing the expected and actual waiting times for customers and thus improving customer satisfaction.
3- Wesley while waiting for customers with integrated digital signage.
4- It provides performance analysis and level of service, which helps the administration to develop and improve customer service and reduce operating costs.
5- Don't make your customers wait
Five reasons to use the queue management system
1- It prevents long lines
Long waiting times adversely affect customer satisfaction. Customer waiting systems allow your customers to access the services they need without wasting time. An appropriate queue management strategy reduces on-site wait times.
2- It enhances employee productivity
The quality management system frees employees from managing longlines, allowing them to focus on what matters to meet customer needs. This makes the work environment more pleasant and creates a sense of accomplishment for employees.
3- It reduces customer complaints
The queue management system informs customers that they are queued, which makes waiting times look shorter. By allowing customers to use their time more efficiently, a quality management system builds the customer experience.
4- It provides valuable data
The queue management system collects real-time data about service, waiting time and customers. The analyzes provided by the queue management system allow identification of the main areas that need improvement.
5- The use of the queue management system enhances the company's customer appeal. It looks more innovative and in tune with technology. By improving customer engagement, the quality management system transforms visitors into customers, and customers into promoters.
Implementing a customer waiting system
For retail, it's all about staying in the game against the competition. Companies that cannot manage their lines efficiently make things easier for their competitors. The Customer Waiting Management System allows waiting times to be transformed into a good customer and visitor experience into loyal customers.
Traffic in communications is not as heavy as in retail, but the service life is longer. Communications can use the queue management system at their service locations or internal help desks.
Patients often endure long wait times before attending. This negatively affects the service perception. The queue management system allows patients to see their condition in the queue, reducing anxiety and frustration.
Like any other service provider, educational institutions have to deal with peak times (class enrollment) and peak hours (rest periods, end of classes). The queue management system prevents students from crowding and makes recordings faster.
Unlike retail, government structures don't care about the quality of their services, because they offer unique services that no one else does. For them, every visitor is an additional cost, and the queue management system allows the line to wait and service time faster.
Customer queue performance analysis
When we say "data analysis", what kind of data do we have in mind?
There are three metrics you need to pay attention to: average number of customers, average waiting time, and average service time.
- The average number of customers waiting in line
Basically, this metric shows the length of the queue. The short wait line can be the result of continuous client access or an increase in the number of servers. The long wait line can be a result of poor efficiency and / or increased demand.
- Average waiting time
Standby time measures the time customers spend between arrival and beginning of service. If a long time is spent waiting, visitors may doubt the efficiency of the service provider.
- Average service time
Service time measures the time customers spend on service. Long service time is less harmful than long waiting time, but it must be a satisfying customer experience. The service time usually ends with the customer leaving.
Measure success when